Shipping policy

This article covers universal shipping requirements for all destinations and specific requirements for individual countries. These important rules must be followed to ensure successful delivery, as not meeting these requirements can result in the order being sent back to the sender.

We strongly recommend including the following information on your store’s shipping policy page to inform customers about these crucial requirements.

This is especially important if your target markets include countries with specific requirements and if you expect to receive many orders from these destinations.

In this article:

• All shipping addresses
• Shipping to or within Germany
• Shipping to Brazil
• Shipping to Mexico
• Shipping to Chile
• Shipping to South Korea
• Shipping to Venezuela
  
  

  All shipping addresses

  The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
  • Printify does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

  International delivery

  • A recipient’s phone number is required to ensure smooth delivery.
    
    

    PO box delivery

    • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
    • PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
    • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
    • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
      • First name: John (matching the name on the box)
      • Last name: Smith (matching the name on the box)
      • Address 1: PO Box 1776
      • Zip code: 28034
      • City: Dallas
      • Country: United States
    
    
  Note
  Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision whether to accept or decline orders with PO box addresses in your store. If you choose to accept, we recommend transparently informing customers about potential delivery risks, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.
  
  

  Shipping to or within Germany

  There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for you or your customers to adhere to the guidelines below to ensure a successful delivery.

  Requirements for home delivery  

  For a successful home delivery, the following should be provided:

  1. Recipient’s full name (first and last name, matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. Floor number (optional)
  5. Zip code
  6. Country
     
     
     Note

     If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

     For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery. PO box addresses can’t be used for orders to or within Germany.

     Requirements for shipments delivered to a parcel locker or Packstation
     
     

     Note

     Deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will be returned to the sender.

     For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

     1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
     2. Once activated, they will receive a postal number, which must be included in the “Address 1” field together with the Packstation number. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
        • First name: John
        • Last name: Smith
        • Address 1: Packstation 104, 1234567890 (postal number)
        • Zip code: 46282 
        • City: Dorsten
        • Country: Germany
          
          

          Shipping to Brazil

          It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number. 

          • When creating an order manually, ensure the recipient’s CPF number is added to the “Address 2” line in Printify using the format XXX.XXX.XXX-XX. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.
          • For orders imported from a sales channel, request the CPF number and phone number (if not already provided) from the customer. Then, edit the order and add this information to the shipping details before sending it to production. The recipient’s CPF number can be added to the “Address 2” line in Printify using the format XXX.XXX.XXX-XX.
            
            
            

            Shipping to Mexico

            Effective January 1, 2025, shipping labels for orders to Mexico must include the following details:

            • Recipient’s full name
            • Recipient’s tax ID or national ID number
            • Recipient’s email address
            • Recipient’s phone number

            The recipient must provide a tax ID number, RFC (Registro Federal de Contribuyentes), or CURP (Clave Única de Registro de Población). Non-residents may use a tax ID, such as an SSN (Social Security Number), tax identification number, or passport number.

            Note

            Failure to provide this information may lead to delays in customs clearance, additional screening by Mexican customs, shipment destruction, or return to the sender.
            • When creating an order manually, enter the recipient's RFC, CURP, or equivalent number in the “Address 2” field in Printify. Ensure the recipient’s phone number and email address are also included to ensure a smooth delivery process.
            • For orders imported from a sales channel, ensure the customer’s tax ID or national ID (e.g., RFC, CURP, or equivalent), phone number, and email address are included if not already provided. Edit the order as shown below to add this information to the shipping details before sending it to production. Enter the RFC or CURP number in the "Address 2" field in Printify, without spaces or separators.
            Note

            Shopify now features a dedicated RFC field for orders shipping to Mexico, allowing customers to provide their RFC, CURP, or equivalent number during checkout. You can easily find this information in the Shopify order details and use it to update the Printify order manually.

            
            
            

            Shipping to Chile

            It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.

            • When creating an order manually, ensure the recipient’s RUN / RUT number is added to the “Address 2” line in Printify. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.

            • For orders imported from a sales channel, request the RUN / RUT number and phone number (if not already provided) from the customer. Then, edit the order and add this information to the shipping details before sending it to production. The recipient’s RUN / RUT number can be added to the “Address 2” line in Printify using the format XX.XXX.XXX-Z (7 or 8 digits, plus a verification digit).

            

            Shipping to South Korea

            If shipping to South Korea, it’s required to include the Personal Customs Clearance Code (PCCC) in the shipping address:

            • Ensure the PCCC is added to the “Address 2” line, if possible.
            • If it’s not possible to add the PCCC due to a character limit or any other reason, please contact the local carrier or customs office for further assistance.
            • For local orders within South Korea, we recommend using WOYC, a Print Provider located in South Korea, as local orders are not expected to require the PCCC.

            Shipping to Venezuela

            When shipping to Venezuela, it is required to include the RIF (Registro de Identificación Fiscal) number in the shipping address. The Venezuelan customs authority, SENIAT (Servicio Nacional Integrado de Administración Aduanera y Tributaria), enforces this requirement. The RIF number should be entered in the “Address 2” line on Printify.

            In addition to the RIF number, the following details must be included on the shipping label:

            • Recipient’s full name
            • Complete address, including building name, street name or number, floor and apartment number, city or town, district, municipality, state, and postcode
            • Recipient’s landline or mobile phone number
            • Recipient’s email address